jillbd Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal data jillbd collects from players in Bangladesh, how that data is used to deliver a safe and personalised gaming experience, who it may be shared with, and what rights you hold over your own information at all times.
Data Minimisation
jillbd collects only the personal data that is strictly necessary to provide you with a safe, compliant, and enjoyable gaming experience. We do not collect data for its own sake, and we do not sell your personal information to any third party for marketing purposes.
256-Bit SSL Encryption
All data transmitted between your device and jillbd servers is protected by 256-bit SSL encryption — the same standard used by major international banks. Your payment details, login credentials, and personal documents are never transmitted in plain text.
Your Control
You have the right to access, correct, and request deletion of your personal data held by jillbd at any time . Submit a data request to [email protected] and we will respond within 5 business days (Bangladesh Standard Time).
No Data Selling
jillbd will never sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Any data shared with third parties is limited to what is operationally necessary — for example, sharing your mobile number with bKash to process a withdrawal.
KYC Document Safety
Identity documents submitted for KYC verification (National ID, Passport, Driving Licence) are stored in an encrypted document vault with strict access controls. Only authorised compliance staff may view KYC documents, and only for the purpose of identity verification.
Marketing Opt-Out
If you have opted in to receive promotional emails or SMS notifications from jillbd, you may withdraw your consent at any time by contacting support or updating your account preferences. Opt-out requests are processed within 48 hours and you will receive no further marketing communications after that point.
1. Data We Collect
jillbd collects personal data from players through several channels: directly when you register an account or complete KYC verification, automatically when you use the platform, and from third-party payment providers when you make a deposit or withdrawal. The categories of data we collect are described below.
1.1 — Registration Data
When you create a jillbd account, we collect the following information:
- Full legal name
- Date of birth (to verify you are aged 18 or above)
- Residential address in Bangladesh (city, district, full postal address)
- Mobile phone number (used for account verification and, where consented, promotional SMS)
- Email address (used for account communications, security alerts, and, where consented, promotional emails)
- Chosen username and encrypted password
1.2 — KYC Verification Data
To comply with our identity verification obligations, we may collect:
- Scanned or photographed copies of government-issued photo ID (National ID Card, Passport, or Driving Licence)
- Proof of address documents (utility bill, bank statement, or official correspondence dated within 3 months)
- Proof of payment method ownership (screenshot of bKash, Nagad, or bank account showing your registered name and number)
- A selfie or live photo for identity matching purposes, where required by our compliance procedures
1.3 — Financial Transaction Data
When you make deposits or request withdrawals, we collect and retain:
- Payment method type (bKash, Nagad, Rocket, Upay, bank name)
- Registered mobile number or bank account number associated with the payment method
- Transaction amounts in BDT (৳)
- Transaction timestamps and reference IDs
- Deposit and withdrawal history for your account lifetime
1.4 — Gameplay and Behavioural Data
As you use the jillbd platform, we automatically record:
- Games played, bet amounts, win/loss outcomes, and session durations
- Sports betting selections, odds accepted, and settlement results
- Login timestamps, session lengths, and device type
- IP address and approximate geolocation (city-level, Bangladesh)
- Browser type, operating system, and screen resolution
- Responsible gaming tool usage (deposit limits set, session reminders activated, self-exclusion requests)
1.5 — Communications Data
If you contact jillbd customer support, we retain records of those communications, including:
- Email correspondence with [email protected]
- Live chat transcripts
- The nature of your query and the resolution provided
These records are retained to maintain service quality, resolve disputes, and meet our compliance obligations.
| Data Category | Collection Method | Required / Optional |
|---|---|---|
| Registration details (name, DOB, email, phone) | Provided directly by player at sign-up | Required |
| KYC identity documents | Uploaded by player upon request | Required for withdrawals |
| Payment method details | Provided during deposit / withdrawal | Required for transactions |
| Gameplay and session data | Automatically collected via platform | Automatic |
| Device and browser data | Automatically collected via cookies / logs | Automatic |
| Marketing preferences | Provided by player (opt-in consent) | Optional |
| Support communications | Recorded when player contacts support | Contextual |
2. How We Use Your Data
jillbd uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purpose for which it was collected. The primary purposes for which we process your data are as follows.
2.1 — Account Management and Service Delivery
We use your registration data to create and maintain your jillbd account, verify your identity, process your deposits and withdrawals in BDT, credit bonuses to your account, and deliver the core gaming and betting services you have signed up for. This processing is necessary to fulfil our contractual obligations to you as a registered player.
2.2 — Identity Verification and Fraud Prevention
KYC document data is processed to verify that you are who you say you are, that you meet the 18+ age requirement, and that you are not registering under a false identity or operating multiple accounts. We also use transaction data and gameplay behavioural patterns to detect and prevent fraudulent activity, money laundering, and bonus abuse.
2.3 — Responsible Gaming Monitoring
Gameplay and session data is analysed to identify patterns that may indicate problem gambling behaviour, such as significantly increased bet frequencies, extended unbroken sessions, or rapid increases in deposit amounts. Where such patterns are detected, jillbd may proactively contact the player to offer responsible gaming resources or apply account-level protective measures in accordance with our Responsible Gaming policy.
2.4 — Platform Improvement and Personalisation
Aggregated and anonymised gameplay data is used to improve the jillbd platform — for example, identifying which game types are most popular among Bangladeshi players, optimising the mobile browsing experience, and improving deposit flow efficiency. Where you have consented, we may use your game preferences to suggest relevant game categories when you log in.
2.5 — Marketing Communications (Consent-Based Only)
If you have explicitly opted in to receive marketing communications from jillbd, we may use your email address and/or mobile number to send you information about promotions, bonus offers, BPL and IPL betting specials, and seasonal events such as Eid promotions or Pohela Boishakh bonuses. You may withdraw your marketing consent at any time — see Section 6 for your rights.
2.6 — Legal and Compliance Obligations
We are required to retain certain categories of data to comply with our internal anti-money laundering (AML) procedures, respond to legitimate inquiries from regulatory or law enforcement authorities, and to resolve any disputes or legal claims that may arise in connection with your account.
3. Data Sharing
jillbd does not sell, rent, or trade your personal data. We share your data only where it is operationally necessary, required by law, or where you have given explicit consent. The categories of third parties with whom we may share data are set out below.
3.1 — Payment Service Providers
To process your deposits and withdrawals in BDT, jillbd shares the minimum necessary payment and identity information with your chosen payment provider — for example, your registered mobile number with bKash or Nagad to initiate a transfer, or your account name with your bank to process a BRAC Bank or Dutch-Bangla Bank transfer. These providers are contractually required to process your data only for the purpose of completing the transaction and to maintain appropriate security standards.
3.2 — Game and Platform Technology Providers
jillbd integrates third-party game engines from providers including Pragmatic Play, Evolution Gaming, Ezugi, Microgaming, NetEnt, and Spribe. When you play a game supplied by one of these providers, limited session and gameplay data (such as session token, bet history, and RNG seed data) is exchanged with the provider to run the game. Game providers are not permitted to use this data for any purpose other than game delivery and fairness certification.
3.3 — Fraud Prevention and Security Services
jillbd may share IP address, device fingerprint, and transaction pattern data with third-party fraud detection services to identify and block suspicious account activity, payment fraud, and coordinated bonus abuse. These services operate under strict data processing agreements and do not retain your data beyond the period necessary to complete a risk assessment.
3.4 — Legal and Regulatory Disclosure
jillbd may disclose your personal data to law enforcement authorities, regulatory bodies, or legal counsel where required to do so by applicable law, court order, or to protect the rights, property, or safety of jillbd, its players, or third parties. We will inform you of such disclosures where we are legally permitted to do so.
5. Data Retention
jillbd retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, to comply with our legal obligations, and to resolve any disputes that may arise. The retention periods for each category of data are set out below.
| Data Category | Retention Period | Reason for Retention |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| KYC identity documents | Duration of account + 5 years after closure | Identity verification audit trail |
| Financial transaction records | 7 years from transaction date | Financial compliance obligations |
| Gameplay and session data | 3 years from last login | Responsible gaming monitoring, disputes |
| Support communications | 3 years from date of communication | Quality assurance, dispute evidence |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of lawful marketing basis |
| Analytics and cookie data | 13 months from collection | Platform improvement, trend analysis |
5.1 — Data Deletion After Retention Period
When the applicable retention period expires, jillbd will securely delete or permanently anonymise your personal data so that it can no longer be associated with you as an individual. Anonymised, aggregated data (such as overall platform usage statistics) may be retained indefinitely as it no longer constitutes personal data.
6. Your Rights
As a jillbd player, you have several rights in relation to the personal data we hold about you. You may exercise any of these rights at any time by contacting our support team at [email protected] with the subject line "Data Rights Request". We will respond within 5 business days (BST, UTC+6).
Right of Access
You have the right to request a copy of all personal data jillbd holds about you. We will provide this in a clear, readable format within 5 business days of your verified request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. You may also update certain information (email address, phone number) directly through your account settings.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other lawful basis applies. Note that data subject to mandatory retention obligations (such as financial transaction records) cannot be deleted before the applicable retention period expires.
Right to Restrict Processing
In certain circumstances — for example, while a data accuracy dispute is being investigated — you have the right to request that jillbd restricts the processing of your personal data. During a restriction period, we may store your data but may not use it for most purposes.
Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, machine-readable format (such as CSV or JSON) so that you can transfer it to another service provider if you choose to do so.
Right to Withdraw Marketing Consent
If you previously opted in to receive marketing communications from jillbd, you may withdraw that consent at any time by emailing [email protected] or updating your notification preferences in your account settings. Withdrawal of marketing consent does not affect your ability to use the jillbd platform.
7. Data Security
Protecting your personal data is a core operational priority at jillbd. We implement a comprehensive set of technical and organisational security measures to safeguard your information against unauthorised access, accidental loss, destruction, or disclosure.
7.1 — Technical Security Measures
- 256-bit SSL/TLS encryption on all data in transit between your device and jillbd servers.
- AES-256 encryption for sensitive data stored at rest, including KYC documents, financial records, and account credentials.
- Bcrypt password hashing — your password is never stored in plain text. Even jillbd staff cannot see your password.
- Two-factor authentication (2FA) available for all player accounts to provide an additional layer of login security.
- Intrusion detection systems and 24/7 server monitoring to identify and respond to anomalous access attempts.
- Regular third-party security audits and penetration testing to identify and remediate vulnerabilities before they can be exploited.
7.2 — Organisational Security Measures
- Access to player personal data is restricted to authorised jillbd staff on a strict need-to-know basis.
- All staff with access to personal data undergo regular data protection training.
- KYC documents are accessible only to the compliance team and are stored in a separately secured document management system.
- Third-party service providers with access to any player data are vetted and bound by data processing agreements with security requirements consistent with jillbd's own standards.
7.3 — Data Breach Response
In the unlikely event of a data breach that poses a risk to your personal data, jillbd will notify affected players without undue delay — and in any case within 72 hours of becoming aware of the breach — providing details of what data was affected, what steps jillbd has taken to contain the breach, and what actions you should consider taking to protect yourself.
8. Policy Changes
jillbd reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make changes, we will update the effective date shown at the top of this page and, where the changes are material, notify registered players by email to their registered address.
8.1 — Notification of Material Changes
A "material change" means any change that significantly affects your rights, the categories of data we collect, the purposes for which we use your data, or the third parties we share it with. For material changes, jillbd will provide at least 14 days' notice before the updated policy takes effect, giving you the opportunity to review the changes and, if you do not accept them, to request account closure before the new terms apply.
8.2 — Continued Use Constitutes Acceptance
For minor, non-material updates (such as clarifications of existing practices, corrections of typographical errors, or additions of new payment providers already covered by our general data sharing framework), continued use of the jillbd platform after the revised effective date constitutes your acceptance of the updated Privacy Policy.
8.3 — Contact for Privacy Enquiries
If you have any questions, concerns, or complaints about this Privacy Policy or about how jillbd handles your personal data, please contact our data protection team at [email protected] with the subject line "Privacy Enquiry". We are committed to resolving all privacy concerns fairly and promptly, and will respond within 5 business days (BST, UTC+6).
Play Safely and Confidently at jillbd
Your data is protected. Your privacy is respected. Explore jillbd's full game lobby, check out our FAQ for more answers, or log in to your account and start playing today. 18+ only. Please play responsibly.